Better Business Bureau
With the 'silly season' upon us (First Thanksgiving, now heading into the Christmas/Yule/Saturnalia season) it might take Ken a longer than usual to answer. TwistedBrush and all the other painting programs aren't his full time job. He's really good at support, but as I typed, we're now into the silly season where workloads are heavier and there is always more planning to do.
Just give it a bit of time.