[Resolved] Blank window, no response

Pixarra > Categories > Problem Reports > [Resolved] Blank window, no response

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Cheyenne

Junior Member
Registered:1535161487
Posts: 2

Posted 1535162626 · Edited	Reply with quote #1

I am using a Surface Pro 4 and twisted Brush version 19.18. This is what I see when I ope the program. Drawing does not work - or so it seems. But, if I move the program to an extended monitor drawing is visible. On the main PC screen nothing seems to respond, curser finger or stylus. Ditto for TB Paint Studio. After I move the program window clicking on various parts of the window cause the screen to fill in.
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kcarlino

Administrator
Registered:1499208671
Posts: 540

Posted 1535201241	Reply with quote #2

You may want to check if you have the latest video drivers installed for your Surface tablet. If still a problem perhaps try a different video resolution. Ken
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Cheyenne

Junior Member
Registered:1535161487
Posts: 2

Posted 1535210196 · Edited	Reply with quote #3

Thank, there was an updated driver available -that fixed the issue
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kcarlino

Administrator
Registered:1499208671
Posts: 540

Posted 1535221588	Reply with quote #4

Great, thanks for the update! Ken
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